Privacy policy

This Privacy Policy describes how Everlast Australia ("we", "our", or "the Site") collects, uses and shares your personal information when you visit, browse or make a purchase through our website.

Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser, IP address and time zone
  • What pages or products you view
  • Search terms used
  • How you interact with the Site

This information is collected using cookies, log files, web beacons, pixels and similar technologies.

Order Information

When you make a purchase or submit an enquiry, we may collect personal information such as:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

Marketing Information

With your consent, we may collect your email address and contact details to send you updates, promotions, product announcements and marketing communications.

You may unsubscribe at any time.

How We Use Your Information

We use the information we collect to:

  • Process orders and arrange delivery
  • Communicate with you regarding orders or enquiries
  • Screen for potential risk or fraud
  • Provide information about our products and services
  • Improve and optimise our website and customer experience
  • Measure the effectiveness of our marketing and advertising

Sharing Your Information

We share your personal information with trusted service providers who assist us in operating our business.

Shopify

We use Shopify to power our online store. You can learn more about how Shopify uses your personal information through Shopify's Privacy Policy.

Legal Compliance

We may disclose your information where required to do so by law, regulation, court order or other lawful request from government authorities.

Shopify Hosting & Payments

Our website is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products online.

  • Your information is stored securely through Shopify's systems.
  • Payment information is encrypted and processed in accordance with industry security standards.
  • Transaction information is retained only as long as necessary to complete your purchase and meet legal obligations.

Cookies & Behavioral Advertising

We use cookies and similar technologies to improve your browsing experience, analyze traffic and personalise advertising.

Cookies

  • Cookies are small data files placed on your device. They help us remember your preferences, understand how you use the Site and improve your shopping experience.
  • You can control cookies through your browser settings, however disabling cookies may affect certain website functionality.

Analytics & Tracking Tools

We use several technologies to collect information about how visitors use our Site, including:

  • Shopify Analytics
  • Google Analytics & Google Ads
  • Facebook Pixel (Meta Pixel) and Conversions API
  • Klaviyo

These tools help us understand website performance, measure advertising effectiveness and improve our customer experience.

Advertising & Remarketing

We may share information about your browsing activity with our advertising partners to deliver personalised advertising. This may include information relating to:

  • Pages visited
  • Products viewed
  • Cart activity
  • Purchase behaviour

Opting Out

You can control or limit tracking in several ways:

  • Facebook: Ad Preferences
  • Google: Ad Settings
  • Klaviyo emails and SMS: Use the unsubscribe link or reply STOP
  • Browser settings: Adjust cookie preferences or use Do Not Track settings

Overseas Disclosure

Some of the third-party providers we use, including Shopify, Meta, Google and Klaviyo, may store or process personal information outside Australia.

By using our Site, you acknowledge that your information may be transferred, stored or processed overseas in accordance with this Privacy Policy.

Your Rights

You may request to:

  • Access personal information we hold about you
  • Correct or update your information
  • Request deletion of your personal information where permitted by law
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

Age of Consent

By using this Site, you confirm that you are at least the age of majority in your state or territory of residence.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or industry practices.

Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, correct or delete personal information we hold about you, please contact:

Everlast Australia

Email: sales@weldcosupplys.com.au